Can I get a refund on a post-production order?

It depends on the status of the order:

• Work not started yet — a full refund.

• Work already started — we stop the process and refund the untouched images.

• Order completed but the editing isn't right — tell us first; a refund is available only once you've reported the issue and we haven't been able to put it right in a reasonable time.

We can only refund or credit if you've given us the chance to correct the work — corrections are handled with top priority, typically within 1 business day. Anything outside these situations is at our discretion. A PROFILE commitment is never refunded as cash; it's held as credit on your account. Full terms are in the Post-Production terms.