Cette entente, ainsi que toutes les politiques et tous documents y étant rattachés, ont été rédigés en anglais selon la volonté expresse des parties, les parties reconnaissant avoir d’abord pris connaissance de sa version française disponible sur la page suivante de notre site internet: SERVICES DE POST-PRODUCTION
This schedule forms part of the Image Salon Terms of Service and applies to our photography post-production services: culling, editing, retouching, PROFILE, Ai Profile Setup, and Find My Style (the “Post-Production Service”). Defined terms have the meaning given in the Terms.
Where this schedule conflicts with the Terms, this schedule governs for the Post-Production Service.
1. Placing an order
Post-Production is ordered per job. Each order sets out the images to be processed, the service requested, the turnaround, and the price.
To receive the Service you must provide photographic material in a format and quality compatible with our technical requirements, which are available on request. You are solely responsible for having or obtaining adequate computer equipment and software to access the Service.
Where you have a style profile, presets, actions, or masks, send them with your order. Where you have none, we will establish a profile with you.
2. Fees
Prices are those shown on the purchase order. The Canadian market uses CAD and the United States market uses USD at stable same-digit parity, not live foreign-exchange conversion, and the currency must be shown beside every amount. Platform billing determines and discloses applicable tax. Where an order includes an annual account credit and commitment, that commitment is stated on the order and forms part of it.
3. Turnaround
Turnaround times are stated on your order and are counted in business days. They run from the point we have received a complete, usable set of files — not from the point the order is placed. Where files are incomplete, corrupt, or do not meet our technical requirements, the clock starts when replacements arrive.
“Business days” means Monday to Friday, excluding statutory holidays in Quebec. Files received outside those days are counted from the start of the next business day.
4. Corrections
If your edits come back not looking quite right, get in touch straight away. We stand by our work and do not think our clients should be re-editing their images.
We know photographers have their own deadlines, so corrections are handled with top priority — typically within one (1) business day (see section 3). Sometimes something has gone wrong technically and can be put right quickly.
We can only issue a refund or credit if you have told us about the problem and given us the chance to correct it.
5. Refunds
Refunds are issued in the following circumstances:
| Situation | Outcome |
|---|---|
Order placed, work not yet started | Full refund. |
Order placed, work started | We stop the process and issue a partial refund for the untouched images. |
Order completed, but there is an issue with the editing | Refund available only if you have notified us of the issue and we are unable to provide a satisfactory resolution within a reasonable time. |
Any other situation | At our discretion. |
The first three rows are commitments. The fourth is not: where we consider a refund outside those situations, we do so on the facts of that order alone, and doing so does not oblige us to do the same in any other case.
This table applies to individual post-production orders. It does not apply to the PROFILE annual commitment, which is never refunded as cash: it is held as credit under section 7.
6. Your Content and the training licence
You retain all rights in the photographic material you send us, and the edited images, files, and presets we deliver back to you are yours too (section 5 of the Terms). The licence in this section applies to the Post-Production Service only. The Web Design Service carries its own, narrower training licence — it runs to us and our Affiliates but not to outside Partners. See Schedule B, section 10.
In this section, “Affiliates” means PHAiTO and any other company under common ownership or control with Image Salon, and “Partners” means third parties with whom we develop technology.
By sending Content for post-production, you grant us, our Affiliates, and our Partners a free of charge, worldwide, non-exclusive licence, including the right to sublicense:
to use your Content to provide you with the features of the Service;
to develop our Service and the services of our Affiliates, including PHAiTO; and
for our Partners to develop their services,
including to train our algorithms and those of our Affiliates and Partners.
In practice this means we may use statistical data derived from your Content and from the corrections made — editing styles, settings, histograms, average values, culling counts, measurements of images in non-RGB colour spaces — to train algorithms and develop models, including through neural network techniques, which may be used to provide services to third parties.
We may also access and collect thumbnails (anonymised low-resolution images) and photo catalogs for research and development, including sharing them with PHAiTO, our other Affiliates, and Partners with whom we develop new technologies. Any data or software arising from such training is our sole property, or that of the Affiliate or Partner concerned, as the case may be.
This licence is central to how the Ai Profile Setup works. Training a profile that edits like you requires the right to learn from your edits.
7. PROFILE
PROFILE is an ongoing post-production partnership. We learn your style in a one-to-one session, agree your pricing per image or per order, and then handle whatever your workflow needs — culling, colour correction, retouching, gallery uploads, and Ai editing.
The annual account credit and commitment
PROFILE carries a $2,500 annual account credit/commitment; all PROFILES share it. The amount is $2,500 CAD in the Canadian market or $2,500 USD in the United States market, held as prepaid credit against the work you send us.
The commitment is per account, not per PROFILE. You may hold as many PROFILES as your work needs, for different genres, different clients, or different preferences, and the annual account commitment covers all of them. A second PROFILE commits nothing further. Every PROFILE on the account draws on the same credit.
Activation and payment. A PROFILE activates only after the applicable $2,500 CAD or $2,500 USD payment succeeds, or after finance approves a setup for five (5) consecutive monthly payments of $500 CAD or $500 USD in the applicable market. Merely requesting instalments does not activate a PROFILE. Paying by instalments does not reduce the commitment: the full applicable amount is committed from activation, and any payments still outstanding fall due if you cancel. If an instalment payment fails we will attempt to take it again and will contact you. If it remains unpaid, we may pause new orders on the PROFILE until the account is settled. The annual commitment is unaffected.
How the credit is used. Orders are priced at your agreed rates and drawn against your credit as they are completed. We will tell you your remaining balance whenever you ask.
Your credit carries forward. If you do not use all of it in a year and you renew, the remainder stays on your account on top of the new year’s commitment. If you do not renew, it is held as set out under “Cancelling a PROFILE” below.
Each year is a fresh $2,500 CAD or $2,500 USD commitment in the applicable market. Starting a new PROFILE year means committing that new amount. Any credit on the account is in addition, and not a payment towards the new year.
The minimum is a floor, not a ceiling. You are free to order beyond it at your agreed rates. Anything above your available credit is billed as you go.
Your rates. Your per-image and per-order pricing is set on your PROFILE order and varies with your style and workflow requirements. We will not change your rates during a PROFILE year without your agreement.
Cancelling a PROFILE
You may cancel at any time by writing to us. Any instalments not yet paid for the current year fall due; nothing else does.
Cancelling stops new orders. Work already in progress is completed and drawn against your credit in the normal way.
Credit you have not used is held for twenty-four (24) months from the date you cancel. Come back within that time and it is waiting for you; you will be asked for a $500 CAD or $500 USD reactivation fee in the applicable market to restart the PROFILE, and your credit is then available again in full. After twenty-four months any remaining credit lapses.
Credit is not redeemable for cash and cannot be transferred to another account.
At the end of a PROFILE year
A PROFILE year runs twelve months from your activation date. Renewal requires your explicit annual opt-in. We will contact you before the year ends, and a new year does not begin and no new commitment is made unless you expressly approve it and the new payment succeeds or a new five-payment setup is approved.
If you do not renew, your PROFILE ends as though you had cancelled it on the last day of the year: unused credit is held for twenty-four (24) months and the reactivation fee applies, as set out under “Cancelling a PROFILE” above.
8. Ai Profile Setup
Where you purchase Ai Profile Setup, we build and train an AI profile on the material you provide, following an onboarding call to define your style.
The trained profile is compatible with PHAiTO, an Image Salon company, and is subject to PHAiTO’s own terms of service, which you accept separately when you create a PHAiTO account. It is not compatible with other editing platforms.
Section 6 applies in full to material provided for Ai Profile Setup.
9. Storage of your files
Files you submit for processing are stored only as long as needed to provide the Service, and are deleted periodically once the work is complete. Keep your own copies. We are not a backup service, and section 12 of the Terms limits our liability for loss of data.
10. Marketing use
If we think your images would be useful for our own marketing, we will ask for your approval on a per-order basis, which you may refuse at your discretion.
11. Find My Style
Find My Style is a one-to-one call, typically sixty (60) to ninety (90) minutes, in which we develop your editing look with you, followed by a preset pack built from that call. The price is fixed and shown on your order. It is paid by card and cannot be paid from account credit.
Cancelling. If you cancel before the call takes place, we refund the full price. Once the call has taken place, the fee is not refundable, because the preset pack is built from it. The refund table in section 5 does not apply.
The preset pack is yours to use as you wish (section 5 of the Terms).