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What if there is an issue with my order?

Any issues or corrections are handled with top priority, within 1 business day or less.

If you’re experiencing a technical glitch, simply reply to your delivery email and we will get back to you as quickly as possible.

If something looks off with the editing, you can provide feedback via email or via the feedback form in your Client Dashboard. Don’t start re-editing the images yourself, as we believe any corrections are our responsibility. The feedback process also helps us improve the service moving forward!

Communication and feedback are the key to a successful relationship, and our customer service team is always here to make things right should an issue arise!

Related questions

Still have a question? Ask Betsy, or browse every answer. See Post-Production.